FAQ
Everything worth knowing before we work together
What types of coconut coir products do you supply?
We supply coconut coir products in several forms, including Low EC and High EC Cocopeat Blocks, Coco Husk Chips Blocks, Coco Bristle, and Coco Fiber.
Can we request customized EC and moisture levels for our orders?
Yes, absolutely. We welcome customized requests for Electrical Conductivity (EC) levels, moisture content, and other specifications. Whether you need low EC media for sensitive seed propagation or specific moisture balances for professional horticulture, our team can adjust the processing parameters to match your needs.
Do you accept OEM and private labeling (custom packaging)?
Yes, for our Cocopeat Blocks and Coco Husk Chip Blocks. Customers can market them under their own brand, with packaging design, logo printing, specifications, and labeling tailored to the target market.
Can we request a sample before ordering?
Yes. Samples can be arranged upon request for product evaluation or initial testing. Our team will discuss the most suitable option based on your requirements.
What is the estimated production lead time?
Production lead time is typically 3–4 weeks after receipt of the agreed deposit by Telegraphic Transfer (T/T) or confirmation of the Letter of Credit (L/C).
The exact timeline may vary depending on product type, order volume, customization requirements, and seasonal demand. Our team will provide a production schedule once your order is confirmed.
What is your Minimum Order Quantity (MOQ)?
Our standard Minimum Order Quantity (MOQ) is one 20ft Full Container Load (FCL) or 1×20′ FCL.
For product evaluation or initial testing, samples can be arranged upon request. Our team will be happy to discuss the most suitable option based on your requirements.
Which Incoterms do you quote under?
We offer quotations under FOB (Free On Board), CFR (Cost and Freight), and CIF (Cost, Insurance, and Freight) terms, supporting your efficient procurement and international shipment planning.
What export documents do you provide with your shipments?
Our export shipments are supported by quality and compliance documentation to help facilitate your import clearance process.
Standard documents may include:
- Certificate of Analysis (COA)
- Material Safety Data Sheet (MSDS)
- Commercial Invoice
- Packing List
- Bill of Lading (B/L)
- ISPM 15-compliant pallet documentation (for palletized shipments)
Additional documents, including Phytosanitary Certificates, Certificates of Origin (COO), fumigation certificates, and other country-specific requirements, can also be arranged depending on destination regulations and customer requirements.
Our team ensures that your export documentation is prepared accurately and aligned with the requirements of each destination market.